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CLVX / HR / CUSTOMER-SUCCESS-MANAGER
§ 01 · Growth & Operations · Full-time
Customer Success Manager
Retain and expand the doctors and clinics that go live on Aethex.
Employment
Full-time
Level
Mid (3–6 yrs)
Compensation
₹14–24 LPA
§ 02 · About the role
About the role
You will be the human on the other end of every high-value account. You will know their workflow better than they do.
§ 03 · What you will do
What you will do
- 01Onboard new accounts and drive them to first-order and repeat use.
- 02Run structured QBRs with top accounts.
- 03Feed the roadmap with reasons users churn or expand.
§ 04 · What we look for
What we look for
- 013+ years in CSM or account-management roles.
- 02Comfort with data tools — Excel, Metabase, Notion.
§ 05 · Bonus points
Bonus points
- 01Prior health-tech or B2B SaaS experience.
§ 07 · Other Growth & Operations roles